Refund Policy
14-Day Risk-Free Evaluation
We stand behind the engineering of our products. If Models3D Studio or any Alkadri Studio software fails to function properly in your production environment, we provide a 100% money-back guarantee within 14 days of your initial purchase.
Merchant of Record & Financial Governance
All software sales, payment authorizations, invoice generation, tax calculations, and refund processing are conducted by our online reseller and legal Merchant of Record, Freemius, Inc. Approved refunds are credited directly by Freemius to your original payment method, including the reversal of any applicable sales tax or EU VAT. Initiating an unauthorized chargeback or payment dispute without prior notice forfeits standard refund eligibility and triggers automatic license revocation.
1. Eligibility Conditions
To qualify for a full refund within the 14-day window:
- You must have attempted to resolve the issue with our technical support team by submitting a diagnostic report.
- The defect must be related to core software performance, WebGL initialization failures, or verifiable system incompatibility that cannot be resolved within 48 business hours.
- The refund request must be submitted within exactly 14 calendar days from the original transaction timestamp.
2. Non-Refundable Scenarios
Refunds cannot be processed under the following circumstances:
- Subscription Renewals: Renewal charges after the initial 14-day purchase guarantee window are non-refundable. You receive automated notification emails prior to renewal and can cancel recurring billing at any time via the customer portal.
- Feature Change of Mind: We provide live interactive 3D sandboxes and complete documentation before purchase. Refusal to review public feature specs does not constitute grounds for refund.
- Fraudulent Chargebacks: Initiating an unauthorized credit card chargeback without contacting support or Freemius will result in immediate license revocation and permanent domain blacklisting across our update network.
3. How to Request a Refund
Refunds and payment reversals are conducted directly by our Merchant of Record, Freemius, Inc.:
- Option A (Self-Serve Portal): Log in to your Freemius Customer Portal using the email address used at purchase, navigate to your order history, and submit a refund request.
- Option B (Technical Support): Submit a ticket through our Technical Support Desk with your License Key, purchase invoice, and diagnostic details so our team can assist.
Once approved, funds are credited back to your original payment method (Credit Card or PayPal) within 3–7 business days depending on your financial institution.